Return & Refund Policy

At https://ladystyleco.com/, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. Please review our return and refund policy below.

1. Return Eligibility

  • Time Frame: You may return items within 30 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Non-Returnable Items: Certain items, such as intimate apparel, swimwear, earrings, and sale items, are final sale and cannot be returned.

2. Return Process

  1. Initiate a Return: DO NOT return items without first contacting our customer service team. You must send an email to [email protected] within 30 days of receiving your order to request a return. Please include your order number and the reason for the return.
  2. Return Authorization: After your return request is approved, we will send you a return authorization number and detailed instructions on how to send your item(s) back to us.
  3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  4. Return Address: Once you receive the return authorization, send your returns to the following address:
    • 444 Alaska Avenue, Suite #AOM879
    • Torrance, CA 90503, USA

3. Refunds

  • Processing Time: Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. This process typically takes 5-7 business days.
  • Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with signs of use or missing parts).
  • Late or Missing Refunds: If you haven’t received a refund after 10 business days, please contact your bank or credit card company. If you’ve done this and still have not received your refund, please contact us at [email protected].

4. Exchanges

  • Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
  • Exchange Process: Once your exchange request is approved, you will receive instructions on how to return the defective item and receive your replacement.

5. Sale Items

  • Final Sale: Only regular priced items may be returned or exchanged; unfortunately, sale items cannot be refunded or exchanged.

6. Cancellations

  • Order Cancellation: If you need to cancel your order, please contact us immediately at [email protected]. Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled.

7. Contact Us

If you have any questions about our return and refund policy, please don’t hesitate to contact us: